Today more and more people list customer service as number one reason when it comes to doing business or spending money with a certain company. Here we have posted seven tips every restaurant should know for providing a top notch customer service.
1. Answer the phone after a few rings.
2. If you have automated phone system reduce voicemail steps.
3. Train your employees to be courteous, polite, and well-versed in your restaurant menu.
4. Empower employees to solve problems following your guidelines.
5. Surprise and fascinate your customers with unexpected gesture.
6. Listen to your employees.
7. Listen to your customers.
Keep in mind today, customers have more power than ever when it comes to their voice being heard, so take advantage of this phenomenon and stand out from your competition.
1. Answer the phone after a few rings.
2. If you have automated phone system reduce voicemail steps.
3. Train your employees to be courteous, polite, and well-versed in your restaurant menu.
4. Empower employees to solve problems following your guidelines.
5. Surprise and fascinate your customers with unexpected gesture.
6. Listen to your employees.
7. Listen to your customers.
Keep in mind today, customers have more power than ever when it comes to their voice being heard, so take advantage of this phenomenon and stand out from your competition.
Customer service professionals will find this article very useful. Please post more of this in the future.
ReplyDelete