Today social media has taken over every aspect of our lives from personal issues to businesses ventures. Many restaurants have taken advantage of these low cost phenomena. Unfortunately social media can be a double sword, and as helpful it can be it can also hurt your restaurant business through bad reviews, comments, or news. Here,we have listed a few simple steps you can take if you ever have to experience the misfortune of negative social media.
1. Address the problem immediately and offer a solution.
2. Look into the problem and correct it- find out is it customer service based, food related, or is it a different matter all together. Once you find the cause of the problem correct it by offering more training to your stuff or upgrading your menu.
3. Make it known you fixed the problem and invite customers to find out for themselves- "You spoke and we listen" should be a sentence you shouldn't be shy with. Customers care when restaurants take notice of their problems.
As simple as this steps may seem, they can be quite effective. Just remember if people are not talking about your restaurant then they don't know about it, so take advantage of every opportunity and turn it into success.
1. Address the problem immediately and offer a solution.
2. Look into the problem and correct it- find out is it customer service based, food related, or is it a different matter all together. Once you find the cause of the problem correct it by offering more training to your stuff or upgrading your menu.
3. Make it known you fixed the problem and invite customers to find out for themselves- "You spoke and we listen" should be a sentence you shouldn't be shy with. Customers care when restaurants take notice of their problems.
As simple as this steps may seem, they can be quite effective. Just remember if people are not talking about your restaurant then they don't know about it, so take advantage of every opportunity and turn it into success.
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