We've all been there once or twice in our restaurant's careers: taking a large party reservation, preparing for the party, stoking up on food items, over stuffing to assure that kitchen and service run smooth, and then when the time comes for the party to arrive only to be slapped with the regretful "No Show". Find out how you can prepare yourself for the unwelcome "No Show" which every restaurant owner dreads:
1. Confirm reservations- train your hostess to confirm reservations up to the morning of the reservation date for evening bookings and the night before for morning reservations.
2. 30 minute rule- do not hold tables more than 30 minutes. This way you can free the tables you've put together for your lunch or dinner crowd and still make some profit.
3. Use your dining area- if you have a dining area that you use for banquets or overflow seating you can seat your large parties there. This will free your regular tables for service. You can also schedule servers specifically for this parties, and if there is a cancellation you can always send the extra servers home.
4. Deposit- you can take a deposit for the reservations which easily can be applied towards your guests' bill, and in case of "No Show" you can always keep the deposit for your troubles.
May we all never have to experience again another reservation "No Show".
1. Confirm reservations- train your hostess to confirm reservations up to the morning of the reservation date for evening bookings and the night before for morning reservations.
2. 30 minute rule- do not hold tables more than 30 minutes. This way you can free the tables you've put together for your lunch or dinner crowd and still make some profit.
3. Use your dining area- if you have a dining area that you use for banquets or overflow seating you can seat your large parties there. This will free your regular tables for service. You can also schedule servers specifically for this parties, and if there is a cancellation you can always send the extra servers home.
4. Deposit- you can take a deposit for the reservations which easily can be applied towards your guests' bill, and in case of "No Show" you can always keep the deposit for your troubles.
May we all never have to experience again another reservation "No Show".
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