Every restaurant at least once had to deal with customers' complaints. The most important thing to remember however is not how many complaints a restaurant has received but how it responds to them. Instead of taking it as a personal attack, consider complaints an opportunity to improve. To help you with this we have listed some tips on how to handle customers' complaints.
1. Show them you care -thank the customer for making you aware of the problem.
2. Apologize- offer sincere apology and don't become defensive.
3. Tell your customers how you are going to fix the problem- customers really don't care why a certain problem has happened but rather what you are going to do about it now that you are aware of it.
4. Invite them back- remember you goal should be to turn the disappointed customer into a loyal one. You should invite them back and can always offer a gift certificates, coupons, or discounts for their next visit. This is a fantastic opportunity to redeem your restaurant, so use it to your advantage.
1. Show them you care -thank the customer for making you aware of the problem.
2. Apologize- offer sincere apology and don't become defensive.
3. Tell your customers how you are going to fix the problem- customers really don't care why a certain problem has happened but rather what you are going to do about it now that you are aware of it.
4. Invite them back- remember you goal should be to turn the disappointed customer into a loyal one. You should invite them back and can always offer a gift certificates, coupons, or discounts for their next visit. This is a fantastic opportunity to redeem your restaurant, so use it to your advantage.
No comments :
Post a Comment